System downtime has the potential to cause lost productivity, disruption and a loss of income but all too often a lack of resources or the relevant skills can mean organisations are ill prepared when an issue occurs. Our solutions are designed to cost effectively augment our customers resources and skillsets and range from on-site and remote network support, through on-site and mobile hardware break/fix through to a comprehensive range of ITIL focussed helpdesk services. Genisys has long experience of developing and delivering a range of flexible managed services whether in part or across the complete IT landscape. We don’t believe that ‘one size fits all’ so our solutions are completely flexible and geared to our clients specific requirements and this flexibility is constant so if your requirements change we can reflect this within contracts and Service Level Agreements. Our contracts commonly cover service desk, hardware break fix, critical system support, business continuity, managed print and lifecycle management.
- Service Desk
The Genisys Service Desk, located either on site or remotely represents the single point of contact for all aspects of your IT Service provision. Management and delivery is based upon the ITIL Service Management Framework with strict adherence to Service Level Agreements.
- Applications Support
The need for in depth application support for both shrink wrapped and bespoke applications is critical when the impact of either downtime or lack of functionality can severely impact business productivity. Genisys Software experts can ensure you derive the maximum benefit from your installed applications and constantly evaluate how they can meet new requirements.
- Remote Support
In order to minimise downtime and loss of productivity you need to be able to rely upon effective and skilled support but it is not always viable to have dedicated personnel on hand. Genisys remote support provides skilled and experienced technical specialists just when you need them. A proactive approach means prevention is always better than cure so we utilise advanced monitoring to alert us to issues that can be resolved before business is affected.
- Systems Support
Reliable IT Systems are critical to business success and being able to rely upon efficient, effective systems support is crucial. Monitoring, proactive maintenance and upgrades together with responsive support can ensure systems maintain performance and downtime is minimised or eradicated. Genisys offer a range of customisable support contracts that enable you to build an select the optimum solution for your business.
- Hardware Break/Fix
Genisys can support your IT Infrastructure whether its LAN, SAN, Server, Communications, Desktop, Laptop or Tablet. Field support can be provided either within or outside warranty with the option of dedicated on-site support. Pro-active support and rectification together with loan equipment and a comprehensive spares stock holding ensure downtime is always minimised.
- On site services
The provision of dedicated on site personnel to support your systems allows you to concentrate on running and developing your business whilst a trusted partner handles the support of your vital infrastructure. Systems and management conform to ITIL standards and resources are experienced, qualified and receive continuing Professional Development to ensure their effectiveness.