Genisys was approached by a leading US entertainment and hospitality service provider to support and maintain their business-critical applications. The customer wanted to adopt the new delivery model leveraging automation techniques and agile principles to reduce operation cost and meet their service level requirements.
The company was looking for maintaining their suite of business applications, data integration jobs, and their ERP applications and support execution with minimal impact on the business operations.
- Continuous improvement using automation
- Secure Coding Practices & Environment
- DevOps led service management
- Using Genisys - Rapid Support Assessment Framework (RSAFTM)
- Dynamic Staffing Models – Core and Flexi Model
Genisys formulated a team of the necessary skill set using a RSAF framework to provide
Genisys has implemented the project using lean AMS mode where –