While India is expected to emerge as the world’s third-largest passenger-vehicle market by 2021. Hitting that mark will depend on today’s rapid economic development continuing, with a projected annual GDP growth rate of 7 percent through 2020.
Our client services are evolving along with dealers to cater their end to end services across national wide keeping vision and mission in mind.
The challenge in providing ground support to customers during exigencies, Servicing delivery, TAT communication and Improvements, Delay in resolution communication and improvement close looping complaints.
And also bridging gaps between dealers and customers are the most crucial challenge so far.
Result & Impact
- Contact/Conversion was pushed up with our methodology from 12% to 42%.
- Customer satisfaction improved by 22%.
- Increase leads 48% to improve leading to better customer acquisition.
- Right party contact % improved by 36%.
Genisys has been instrumental in customer service related activities i.e. Sales related activities, CRM & Marketing activities & Customer service –Complaint management.Enquire