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"The Group's goal is to offer attractive, safe and environmentally sound vehicles which can compete in an increasingly tough market and set world standards in their respective class." Focus on positioning the Group as a global economic and environmental leader among automobile manufacturers. They are intended to make their brand the most successful, fascinating and sustainable automaker in the world by upcoming years. Their vision is to make this world a mobile, sustainable place with access to all the citizens. Their 10 brands all work together in different segments to define their group strategy and success.

Problem

How did Genisys analyze Outbound Campaign Services & Support?

While India is expected to emerge as the world’s third-largest passenger-vehicle market by 2021. Hitting that mark will depend on today’s rapid economic development continuing, with a projected annual GDP growth rate of 7 percent through 2020.

Our client services are evolving along with dealers to cater their end to end services across national wide keeping vision and mission in mind.

The challenge in providing ground support to customers during exigencies, Servicing delivery, TAT communication and Improvements, Delay in resolution communication and improvement close looping complaints.

And also bridging gaps between dealers and customers are the most crucial challenge so far.

Result & Impact

  • Contact/Conversion was pushed up with our methodology from 12% to 42%.
  • Customer satisfaction improved by 22%.
  • Increase leads 48% to improve leading to better customer acquisition.
  • Right party contact % improved by 36%.

Solution

Genisys have been instrumental in customer service related activities i.e. sales related activities

Genisys has been instrumental in customer service related activities i.e. Sales related activities, CRM & Marketing activities & Customer service –Complaint management.

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