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Genisys AMS2.0 Framework (Gen A3 TM)
Artificial Intelligence

Artificial Intelligence

  • Self-Healing Framework
  • Virtual agents/bots
  • KEBD Crawler – to identify similar resolved solution
  • AI reverse engineering
  • AI reengineering solutions
Automation

Automation

  • Automated scripts to resolve repetitive issues
  • Test automation
  • Workflows automation
  • Dev-ops
  • Automated performance testing
Advanced

Advanced

  • Genisys proprietary framework for transition
  • Gen A3 TM maturity model
  • Advance software maintainability report
  • Smart KEDB(Known Error Database) for documenting the resolution
  • Self learning portals
Gen A3 TM Framework Components

T-Sense

Intelligent Ticket analysis for smart decisions

  • Enable smarter decision making
  • Assist with 80/20 rules
  • Seamless Integration with ticketing systems
  • Provides Supportability Index

C-Sense

Dissect the codes with intellect

  • Provide Code Insights
  • Precisely locate code vulnerability
  • Help to Improve code stability
  • Assist in code refactoring

K-Sense

Smart Knowledgebase to capture resolutions

  • KEDB (Knowledge Error Database) document resolutions
  • Technical and Domain knowledge Repository
  • Automation script to enable self-heal resolution
  • Crawlable through AI BOT

Self-Heal

Automated Resolutions based ticket pattern

  • Automated resolution for repeated issues
  • Selfheal based on the ticket resolution pattern
  • Implement Shift left approach to eliminate tickets
  • Proactive Healing
AMS 2.0 Services
Application Services

Application Services

  • AI Driven Application Management and Support Services
    • SLA to XLA Management
    • Ticket Driven to Customer Driven
    • Shift Left
    • Self heal Resolutions
  • Automated Application Monitoring
    • Auto Monitoring Bots
    • Auto Recovery
    • Chat Bots
    • RPA
  • Smart Application Upgrades
    • AI Driven Upgrades
    • Automated Patch Upgrades
    • Smart Tools Assisted Upgrades
  • NextGen Application Modernization
    • Cloud Migration
    • Digital transformation
    • Serverless computing

Infrastructure Services

Infrastructure Services

  • Migration
  • Deployment
  • Cloud Provisioning
  • Infra Optimization and Stabilization
  • Monitoring and Management
  • Day-to-Day operations
  • Security monitoring
  • Software upgrades
  • Back-up
  • Disaster Recovery
  • Audit Log

Genisys Value Proposition
Genisys Value Proposition

Be assured of operational efficiency by optimizing application maintenance cost by 30% , right from first year of engagement.

Sign up today for a free assessment to derive an affirmable cost optimization.


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    15+ Years of Experience in AMS Services enabled us to apply Shift-left approach proactively to eradicates the application issues, leading to enhanced customer experience.

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    GenA3 TM key components enable customers in decision making.

    • T-Sense
    • C-Sense
    • K-Sense
    • Self-Heal
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    Self Help Tool for Proactive automated ticket resolution
    solution without developer help.

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    4 stage maturity model for increased customer satisfaction.

    • Manual Resolution
    • Automation
    • Guided Resolution
    • Smart Resolution
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    Next Generation AMS Framework GenA3 TM built using emerging technologies for faster, smarter, innovative and cost effective solutions.

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    We use advance engineering techniques for seamless transitions.

    • ETVX Framework
    • RASF© Assessment
    • RASF© Scorecard
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    “Risk & Reward” or “outcome” based working model derived on analysis of client’s existing operations.

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    An end to end application maintenance and support service offerings, which includes advisory, maintenance, optimization with an innovative approach.

    Frequently Asked Question
    We at Genisys introduced innovative next-generation application management and support solutions (L1/L2/L3) called “AMS 2.0” that transformed the concept of service management built with service intelligence and emerging technologies.
    Gen A3 TM is a proprietary AMS framework of Genisys designed on three imperatives drivers AI-Automation-Advanced (A3) that would make service delivery faster, smarter, innovative, and cost-effective. This ready to implement framework will be instrumental to optimize the quality and cost of customer application’s annual maintenance cost.
    Gen A3 TM is a comprehensive set of tools leveraging Gen A3 TM framework principles, built to deliver next-Gen AMS solutions such as KIDB, T-Sense, C-Sense, K-Sense, Gen RSAF TM (Genisys - Rapid Support Assessment Framework), Gen RSAF TM scorecard and Selfheal.
    Genisys’s maturity model measures the AMS maturity of applications and services at four different levels namely Manual Resolution, Automation, Guided Assistance, and Smart Resolution (Self-Heal). Our maturity model adopts to current client maturity and increases satisfaction when moving forward on the maturity levels of the client products and services.
    Based on our experience in AMS solutions and leveraging our industry-leading technology and framework, we can assure a minimum of 15% and a maximum of 30% cost reduction, right from the first year of engagement. However, the actual percentage of cost reduction will be derived during the pre-engagement assessment.
    We walk the talk. Pre-Engagement assessment is a framework used to assess customer’s application and their maintenance and support activities performed. We strongly recommend our customers to give us an opportunity to perform this assessment to derive the affirmable percentage of cost optimization that we can assure during our engagement.
    Yes, the pre-engagement assessment will be done absolutely free of cost.
    The pre-engagement assessment will just take 2 weeks from the date of sign off.
    Self-Heal is a concept based tool developed using advanced technologies that can reduce resolution time, thus improving quality and customer experience. It is based on the ticket resolution pattern to avoid tickets. It has the inbuilt capabilities to detect failure probability and to deduct similar resolutions and fix them without developers' help.
    Our Success Stories

    Reduced support cost and improved services for a leading entertainment and hospitality service provider

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