Application Maintenance and Support (AMS) Service

Genisys AMS2.0 Framework (Gen A^{3 TM})

Artificial Intelligence

Self-Healing Framework
Virtual agents/bots
KEBD Crawler – to identify similar resolved solution
AI reverse engineering
AI reengineering solutions

Automation

Automated scripts to resolve repetitive issues
Test automation
Workflows automation
Dev-ops
Automated performance testing

Advanced

Genisys proprietary framework for transition
Gen A^{3 TM} maturity model
Advance software maintainability report
Smart KEDB(Known Error Database) for documenting the resolution
Self learning portals

Gen A^{3 TM} Framework Components

T-Sense

Intelligent Ticket analysis for smart decisions

Enable smarter decision making
Assist with 80/20 rules
Seamless Integration with ticketing systems
Provides Supportability Index

C-Sense

Dissect the codes with intellect

Provide Code Insights
Precisely locate code vulnerability
Help to Improve code stability
Assist in code refactoring

K-Sense

Smart Knowledgebase to capture resolutions

KEDB (Knowledge Error Database) document resolutions
Technical and Domain knowledge Repository
Automation script to enable self-heal resolution
Crawlable through AI BOT

Self-Heal

Automated Resolutions based ticket pattern

Automated resolution for repeated issues
Selfheal based on the ticket resolution pattern
Implement Shift left approach to eliminate tickets
Proactive Healing

AMS 2.0 Services

Application Services

AI Driven Application Management and Support Services
• SLA to XLA Management
• Ticket Driven to Customer Driven
• Shift Left
• Self heal Resolutions
Automated Application Monitoring
• Auto Monitoring Bots
• Auto Recovery
• Chat Bots
• RPA
Smart Application Upgrades
• AI Driven Upgrades
• Automated Patch Upgrades
• Smart Tools Assisted Upgrades
NextGen Application Modernization
• Cloud Migration
• Digital transformation
• Serverless computing

Infrastructure Services

Migration
Deployment
Cloud Provisioning
Infra Optimization and Stabilization
Monitoring and Management
Day-to-Day operations
Security monitoring
Software upgrades
Back-up
Disaster Recovery
Audit Log

Genisys Value Proposition

Be assured of operational efficiency by optimizing application maintenance cost by 30% , right from first year of engagement.

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15+ Years of Experience in AMS Services enabled us to apply Shift-left approach proactively to eradicates the application issues, leading to enhanced customer experience.

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GenA^{3 TM} key components enable customers in decision making.

T-Sense
C-Sense
K-Sense
Self-Heal

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Self Help Tool for Proactive automated ticket resolution
solution without developer help.

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4 stage maturity model for increased customer satisfaction.

Manual Resolution
Automation
Guided Resolution
Smart Resolution

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Next Generation AMS Framework GenA^{3 TM} built using emerging technologies for faster, smarter, innovative and cost effective solutions.

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We use advance engineering techniques for seamless transitions.

ETVX Framework
RASF^© Assessment
RASF^© Scorecard

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“Risk & Reward” or “outcome” based working model derived on analysis of client’s existing operations.

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An end to end application maintenance and support service offerings, which includes advisory, maintenance, optimization with an innovative approach.

Frequently Asked Question

1. What is AMS 2.0?

We at Genisys introduced innovative next-generation application management and support solutions (L1/L2/L3) called “AMS 2.0” that transformed the concept of service management built with service intelligence and emerging technologies.

2. What is Gen A^{3 TM} Framework?

Gen A^{3 TM} is a proprietary AMS framework of Genisys designed on three imperatives drivers AI-Automation-Advanced (A3) that would make service delivery faster, smarter, innovative, and cost-effective. This ready to implement framework will be instrumental to optimize the quality and cost of customer application’s annual maintenance cost.

3. What are Gen A^{3 TM} Tools?

Gen A^{3 TM} is a comprehensive set of tools leveraging Gen A^{3 TM} framework principles, built to deliver next-Gen AMS solutions such as KIDB, T-Sense, C-Sense, K-Sense, Gen RSAF ^TM (Genisys - Rapid Support Assessment Framework), Gen RSAF ^TM scorecard and Selfheal.

4. What is the AMS 2.0 Maturity Model?

Genisys’s maturity model measures the AMS maturity of applications and services at four different levels namely Manual Resolution, Automation, Guided Assistance, and Smart Resolution (Self-Heal). Our maturity model adopts to current client maturity and increases satisfaction when moving forward on the maturity levels of the client products and services.

5. What are the minimum and maximum cost reduction Genisys can assure while opting for your AMS service?

Based on our experience in AMS solutions and leveraging our industry-leading technology and framework, we can assure a minimum of 15% and a maximum of 30% cost reduction, right from the first year of engagement. However, the actual percentage of cost reduction will be derived during the pre-engagement assessment.

6. What is the Pre-Engagement assessment?

We walk the talk. Pre-Engagement assessment is a framework used to assess customer’s application and their maintenance and support activities performed. We strongly recommend our customers to give us an opportunity to perform this assessment to derive the affirmable percentage of cost optimization that we can assure during our engagement.

7. Is the pre-engagement assessment done free of cost?

Yes, the pre-engagement assessment will be done absolutely free of cost.

8. What is the approx duration of this pre-engagement assessment?

The pre-engagement assessment will just take 2 weeks from the date of sign off.

9. What is Self-Heal? How can that help optimize AMS cost?

Self-Heal is a concept based tool developed using advanced technologies that can reduce resolution time, thus improving quality and customer experience. It is based on the ticket resolution pattern to avoid tickets. It has the inbuilt capabilities to detect failure probability and to deduct similar resolutions and fix them without developers' help.

Our Success Stories

Reduced support cost and improved services for a leading entertainment and hospitality service provider

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