Be assured of operational efficiency by optimizing application maintenance cost by 30% , right from first year of engagement.
Sign up today for a free assessment to derive an affirmable cost optimization.
15+ Years of Experience in AMS Services enabled us to apply Shift-left approach proactively to eradicates the application issues, leading to enhanced customer experience.
GenA3 TM key components enable customers in decision making.
T-Sense
C-Sense
K-Sense
Self-Heal
Self Help Tool for Proactive automated ticket resolution
solution without developer help.
4 stage maturity model for increased customer satisfaction.
Manual Resolution
Automation
Guided Resolution
Smart Resolution
Next Generation AMS Framework GenA3 TM built using emerging technologies for faster, smarter, innovative and cost effective solutions.
We use advance engineering techniques for seamless transitions.
We at Genisys introduced innovative next-generation application management and support solutions (L1/L2/L3) called “AMS 2.0” that transformed the concept of service management built with service intelligence and emerging technologies.
Gen A3 TM is a proprietary AMS framework of Genisys designed on three imperatives drivers AI-Automation-Advanced (A3) that would make service delivery faster, smarter, innovative, and cost-effective. This ready to implement framework will be instrumental to optimize the quality and cost of customer application’s annual maintenance cost.
Gen A3 TM is a comprehensive set of tools leveraging Gen A3 TM framework principles, built to deliver next-Gen AMS solutions such as KIDB, T-Sense, C-Sense, K-Sense, Gen RSAF TM (Genisys - Rapid Support Assessment Framework), Gen RSAF TM scorecard and Selfheal.
Genisys’s maturity model measures the AMS maturity of applications and services at four different levels namely Manual Resolution, Automation, Guided Assistance, and Smart Resolution (Self-Heal). Our maturity model adopts to current client maturity and increases satisfaction when moving forward on the maturity levels of the client products and services.
Based on our experience in AMS solutions and leveraging our industry-leading technology and framework, we can assure a minimum of 15% and a maximum of 30% cost reduction, right from the first year of engagement. However, the actual percentage of cost reduction will be derived during the pre-engagement assessment.
We walk the talk. Pre-Engagement assessment is a framework used to assess customer’s application and their maintenance and support activities performed. We strongly recommend our customers to give us an opportunity to perform this assessment to derive the affirmable percentage of cost optimization that we can assure during our engagement.
Self-Heal is a concept based tool developed using advanced technologies that can reduce resolution time, thus improving quality and customer experience. It is based on the ticket resolution pattern to avoid tickets. It has the inbuilt capabilities to detect failure probability and to deduct similar resolutions and fix them without developers' help.
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